Frequently Asked Questions
Considerations
I have an injury or physical limitation, can I participate in class?
Whether old or recent, injuries and limitations of any kind are a concern and staff should be notified prior to class. Please properly fill out your paperwork to reflect any physical concerns. If a surgery took place, we may require a doctor’s note releasing you to participate in exercise. Depending on the injury, we may suggest a private training session prior to taking group classes, so we can discuss and demonstrate appropriate modifications for certain exercises.
I am overweight and am not currently exercising, will I be out of place?
I’m not a dancer or flexible, will I be able to participate in this type of fitness?
I am pregnant or expecting to be. What should I consider?
At Novo Fitness Studio, we specialize in pre/post natal exercise. Our methods are low-impact and have safe, effective modifications for pregnancy. Most of our classes can be taken throughout pregnancy, given the client modifies specific exercises where necessary.
Find out more here.
I am under the age of 18, can I still take a class?
How do I choose what class to take first?
Do I need to bring anything to class?
What do I need to wear?
How many times a week do I need to come to see results?
I am a new client, when should I arrive?
Can I bring my child with me?
Youth service sessions are $5 per child per session, or you can purchase a 10 class package for only $40. We also offer unlimited youth services monthly memberships if you will regularly be bringing your child(ren).
Please check our current class schedule to view and register your children for youth service sessions that correspond with your class time.
Classes
Classes
How do I choose what class to take first?
Do I need to bring anything to class?
What do I need to wear?
How many times a week do I need to come to see results?
I am a new client, when should I arrive?
Can I bring my child with me?
Youth service sessions are $5 per child per session, or you can purchase a 10 class package for only $40. We also offer unlimited youth services monthly memberships if you will regularly be bringing your child(ren).
Please check our current class schedule to view and register your children for youth service sessions that correspond with your class time.
Scheduling
How do I schedule or cancel a class?
How does the waitlist work?
What happens if I arrive late to class?
Is the schedule I see now going to change weekly?
What is the cancellation policy for all classes?
*Please note for special events the cancellation window is 24 hours prior to the start of the event.
Do you offer discounts?
Do you sell gift certificates?
Gift certificates in any amount can be purchased online or in studio and can be redeemed for services or merchandise. Make sure to keep up with the gift card number, as we use that to redeem. To purchase online, click HERE!
What is the cancellation policy for memberships or packages?
What happens if a medical issue arises during the duration of my membership?
Other
Other
Do you offer discounts?
Do you sell gift certificates?
Gift certificates in any amount can be purchased online or in studio and can be redeemed for services or merchandise. Make sure to keep up with the gift card number, as we use that to redeem. To purchase online, click HERE!